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See the Quality of Service section within the Donlon TOBT Setting Service Description.
The guidance concerns JSON Schema v0.0.3 (see Schema releases).
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Rules expressed for the cases as defined in Registry URD.
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Include at least statements on the quality of service offered with regards to availability, response time and throughput of the service.
Rationale: This is a key criterion in deciding to use the service. This is key information to be included in a service level agreement and will influence the content of the SLA. It informs contract negotiations between consumers and providers.
Within field qualityOfService (itself within field serviceGeneralDescription) list three or more occurrences of type QualityOfService.
The degree or level of confidence that the performance of a service meets users requirements.
attribute name | description | type | guidance | rule |
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name | The name of the quality of service. | string | Provide a clear and concise name for the quality of service, such as "Availability", "Response time", "Throughput". Consider as well describing less quantitative aspects such as "Integrity", "Confidentiality" and other service related qualities defined in ISO 25010 | Mandatory |
description | Description of the quality of service offered with regards to: 1)availability of the service; 2)response time of the service; and 3)throughput of the service (SWIM-SERV-014). It also describes less quantitative aspects suchs as 4)integrity, 5)confidentiality and possibly any other service related qualities defined in ISO 25010 | string | See Notes / Examples of the requirement. | Mandatory |
Additional information may be provided as a document of type QUALITY_OF_SERVICE_DOCUMENT.
See Guidance on serviceDocument on how to fill in documents.
"serviceGeneralDescription": { "qualityOfService": [ { "name": "Availability", "description": "99.95 % outside the planned outages. Schedule of planned outages: http://www.donlon-airport.com/swim/planned-outages" }, { "name": "Capacity", "description": "2000 service requests per hour" }, { "name": "Response time", "description": "2s delay for 95% of messages" } ], }, |
A complete JSON example is available in page JSON example - Donlon TOBT Setting service description.