Note: The availability is typically expressed as a percentage representing the ratio between minimum target uptime versus maximum uptime. The service provider needs to describe the service outages he intends to mask/alleviate. The availability information needs to be expressed for various situations, e.g. planned and unplanned outages. The service provider needs to describe the schedule of planned outages.
Example of availability: ≥ 99.95 % of Continuous Operations.
Note: The response time expressing the delay to process a service request could include: delay in seconds, percentage of messages, message size.
Example of response time: 2s delay for 95% of messages of average size 1MB, with no compression.
Example of response time: max 3s response to complete a service request, measured from the time the service provider agent receives the request to the time the service provider transmits the response.
Note: The throughput is typically expressed as a number of service requests that the service can accommodate within the given time period.
Example of throughput: 200 service requests per minute.
Note: It is a good practice to describe the measuring conditions of the quality of service figures given.