Working towards the next version of the SWIM Supporting Material

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Working towards the next version of the SWIM Supporting Material

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This page concerns v2.0 of the Specification. Supporting material on v1.0 is SWIM-SERV-008 Service provider



Provider point of contact




A service description should include information about where additional information on the service can be obtained, including:

  • name;
  • contact information; and
  • role.


This provides the service consumer with a link to be used if more information on the service is needed and details on where to require access.

Point of contact allows getting additional information regarding the service.


Completeness: Not Applicable.

Consistency: Not Applicable.

Correctness: If provided, check that the information is correct.


Note: The additional information could be more technical information on the service.

It is best practice to provide a link to where the information is found.

Example contact information:

  • email address;
  • postal address;
  • phone number;
  • URL.

Note: The point of contact’s name is usually that of a role acting as a single point of contact rather than the name of a specific person.


  • “Customer Relations, to request access to the service,”;

Level of Implementation



The point of contact can have multiple roles. For example it may be:

  •  customer relations covering the basics on how to gain access to the service;
  • a url that allows a potential service consumer to download technical details and user manuals about the service.

Verification Support


Check that:

[  ] The name of the provider point of contact is correct.

[  ] The contact information of the provider point of contact is correct.

[  ] The role of the provider point of contact is correct.


The following example shows the content as a table.

service provider

provider point of contact


Customer Relations

contact informationURL:
roleTo request access to the service.

The following example shows an extract of the content of a JSON file that conforms to the Service Metadata Schema

Example of SWIM-SERV-070 using Service Metadata Schema
"serviceProvider": {
 "pointOfContact": [{
  "name": "Customer Relations",
  "contactInformation": [{
   "type": "URL",
   "address": ""
 "role": "To request access to the service."

Complete examples are available at Example service description.

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