A description of an information exchange between ATM stakeholders’ systems which can potentially be automated.
SESAR Working Method on Services (D100, Ed. 00.05.00, 2014).
Phone calls/voice exchanges are considered to be non-automated service interactions.When considering automated interactions, a service interaction is described by several modelling artefacts depicting the static and dynamic behaviour of a service. This includes service operations, data messages model and interaction behaviour.
Lexicon Release 2015.1