Crew resource management
|Term||crew resource management|
cockpit resource management
"the effective use of all available resources, i. e. equipment, procedures and people, to achieve safe and efficient flight operations."
ICAO/OACI, "International Civil Aviation Vocabulary", Doc. 9713, Vol.1, 1998
"CRM concepts and training should not be limited to the flight deck. In the course of their work, crews interact with a number of outside groups -flight attendants, air traffic controllers, mechanics, dispatchers, ground operations personnel, etc." (same source)