Problem reporting
According to the Central Reporting Office (CRO) terms of reference one of the key tasks of the CRO is to manage problem reporting, investigation and resolution when local resolution is impossible. It is anticipated that there will be two levels of problem reporting and investigation; a local level managed by a particular stakeholder (e.g. ANSP, ACSP, airline, avionics supplier etc.) and a central level managed by the CRO. Whether any particular stakeholder decides to offer a local problem reporting and investigation service is a matter for them to decide and if they do decide to offer such as service, how that service operates is also a matter for them to decide. However in order to maintain an overview of the status of the entire system the CRO would like to be informed about all problems found and their resolutions, even if those problems have been reported and resolved at the local level. Hence the CRO offers a facility that allows:
- Problems that are reported and resolved locally to be recorded centrally with the CRO.
- Problems that are reported locally but which cannot be resolved locally to be passed on to the CRO for resolution. This may be for any reason, for example because the problem involves the interaction of several parts of the overall system.