How to use the CRO Problem Reporting tool
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This tool is based on a commercial issue tracking application called JIRA, which has been specially configured to meet the needs of the CRO.
The Different CRO Communities
There are a number of different groups of people defined as part of the problem reporting procedure. They are as follows:
- CRO Coordinators. Member of CRO Core team and able to assign PRs to members of CRO core team for investigation.
- CRO Core: Core team of SMEs here. Able to read all PRs, Raise PRs.
- CRO members: Representatives from each organisation. Will be registered users on the PR database. Able to raise PRs. Able to read their own PRs and any PRs made available to all CRO members. << need to be given the right to set issue security levels in JIRA –>>
- Link community: Broader community of users – pilots, controllers, engineers etc. People who use link services or work on them but are not main points of contact for their organisation. <<generally expect this community to interact either with their local CRO member or via the wiki – we will keep an eye on the wiki and raise PRs for anything that seems like a real.new problem>>